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Training and Learning Apprenticeship Administrator - Business admin level 3- Weston Favell

A fantastic opportunity for a confident and bright candidate to join the business as a level 3 admin apprentice. Fantastic starting salary and opportunities for progression.

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Job purpose

The Training and Learning Administrator provides service to support the delivery of CABE’s training and learning workstreams, including the regional conferencing events offered in the UK & ROI and where applicable our International Chapters.

Reporting to the Training and Learning Development Manager, the role includes proactively supporting the promotion, increase attendance, quality and quantity of training services. To be the first line for calls and emails to support the training and learning function of the Association.

• Responsible for answering daily telephone calls and emails, as well as processing training and conference bookings by email or online.

• Administer the production of delivery materials for training activities.

• Support the running of training courses both online and at HQ including online meet and greets, answering FAQs and setting up training rooms.

• Reception duties on training days

• Liaise with external consultants delivering training, including diary management.

• Maintain content of the website, ensuring pages are current and correct.

• Collating feedback and reporting back to Training and Learning Development Manager.

• Data management of assessment results and associated admin.

• Support the admin of the general office.

• Attendance as required at events within the UK and ROI.

Key behaviours

• Proficient with Microsoft Word, Excel and PowerPoint

• Good attention to detail

• Dedicated to a good customer experience.

• Strong verbal and written communication skills with a polite manner.

• Excellent team player, able to work with all members of staff regardless of role and responsibilities.

• The ability to handle pressure and meet deadlines.

• Able to adapt in a constructive manner to shifting priorities and new challenges.

• Excellent time management and organisation skills.

• Willing to learn new skills.

Key experience/education

• GCSE Maths and English Grade C or above

• Experience within an administration / customer services role desirable but not essential.

Hours of work - Monday - Friday, 35 per week

Location - Weston Favell

Salary - £15k - £16k per annum

Qualification - Business Admin Level 3

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