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Operations/Customer Service Support Trainee

Established in 1982, this well-known company provides nationwide delivery solutions and has become one of the leading brands in the country. The company are a dynamic and forward-thinking team with a strong emphasis on delivering outstanding customer service.
Over the years they have experienced rapid growth and are now looking for a trainee to work in a diverse role covering both customer services and operations.

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Job purpose

Address: Northampton, NN4

Hours: 10.30am – 7.30pm or 11.00am – 8.00pm

Monday – Friday

Salary: £14,000 per annum

Benefits: 21 days holiday and bank holidays

Duties will include but not be exclusive to:

• Answering the telephone and dealing with customer enquiries about the whole business

• Monitoring customer queries taking action to solve any problems they may have

• Looking after the customers and identifying their needs

• Over time be given key accounts of the business

• Being involved with company reports

• Making sure the customer is always pleased with the service provided

• Assisting the team with distribution of parcels and pallets in Northampton

• Communicating with drivers and networks

• Assisting with AM/PM debriefing

• Assisting with spreadsheets and fuel receipts

• Using in- house systems to input customer information

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