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Information Processing Assistant Trainee

My client has been established since 1999 and has several working offices within the UK, the main offices are situated in Northampton and South Harrow London.
They work with clients such as London Borough Councils to help chase debtors to re-pay Council Tax, Rent Arrears, Road Traffic Debt, Debt recovery and many other services.

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Job purpose

Address: Northampton, NN1

Hours: Monday to Friday 9:00am to 17:00pm – with a one hour lunch break

Salary: £12,500 per annum

Benefits: On-site training, induction, 20 days holiday + bank holidays, pension scheme, Christmas Pay Plan

Your main duties will include:

• Managing own workload

• Uploading new cases referral data onto Debt Recovery system & issue client confirmation emails that new work referrals have been successfully loaded.

• Produce and send weekly remittance advice to clients.

• Produce and send weekly reseals to clients.

• Daily print run processing.

• Process data tracing and phone number validating.

• Create and amend letters using internal lettering system(s).

• Create and amend client interfacing configurations including new work filter files, payment & returns format files and DW sets.

• Effective liaison with clients, managers, directors, internal departments and key suppliers, building strong relationships and ensuring business objectives and customer requirements are well understood and expectations managed.

• Effective quality assurance and thorough process checking skills for all tasks.

• Adopt an approach of delivering continuous improvement.

• Strong team-work, sharing knowledge / skills to IT team and colleagues within the wider business.

• Flexible approach providing support to other areas of the IT team and business when required.

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