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Customer Service Apprentice

My client, established in January 2015 on behalf of Northampton Borough Council, is a management organisation which maintains Northampton Borough Council’s Housing Services. They are responsible for the following: Allocations and Lettings, Repairs and Maintenance, Housing Management, Tenancy Support and Tenancy Involvement.

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Job purpose

Address: Northampton, NN5

Hours: Monday to Friday 9.00am to 17.00pm – 37 hours per week

Salary: £8348 per year – reviewed throughout apprenticeship

Benefits: Holidays, pension schemes, apprenticeship training, progression.

· Support colleagues within the Property Maintenance Team in the delivery of day to day functions.

· Answer telephone enquiries from members of staff and tenants.

· Build and maintain good working relationships with colleagues, customers and managers to ensure the effectiveness of the repairs and maintenance service.

· Follow all Health and Safety policy and procedures whilst at work and at any arranged off-site work placements.

· Follow written and verbal instructions in workplace and training environments.

· Complete appropriate documentation and recording of information on computerised Systems.

· Day to day administration of various compliance contracts, monitoring access and assisting tenants with appointments. Maintaining records and documents and running reports to ensure compliance under the various regulations.

· Assist in the provision and analysis of performance information.

· In order to obtain a broad understanding of housing Service delivery, spend time with other teams within the company.

· To ensure reasonable care is taken at all times for the health, safety and welfare of yourself and others and to comply with policies and procedures relating to health and safety within the organisation.

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