Employer

Finding and training your future stars

ACCOUNT MANAGER

This company provide intelligent B2B telemarketing, business development and market research support to suppliers of products and services to the construction, built environment and industrial markets.

With more than 25 years' experience and proprietary market intelligence, we offer a targeted, proven way to increase our clients sales & and improve their market awareness.

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Job purpose

Role Purpose & Objectives:

A telephone based role. To professionally, effectively & efficiently deliver our service on behalf of the client(s) in accordance with the project brief and the subsequent strategy agreed between Results and the client.

Account Managers split their week between two different clients/projects. As client projects reach conclusion (months-to-years) Account Managers are assigned new client projects where new skills, knowledge, experiences & relationships should be acquired. For these reasons the Account Managers role is a varied one with great opportunities to learn, grow & develop.

Duties & Responsibilities:

Below is a short list of some of the responsibilities

• Complete understanding of client’s background, products & services, target market sectors, competition, culture & values and internal structure.

• In depth understanding of our remit and the strategy aligned to meeting client objectives.

• Total understanding and adherence to project processes put in place.

• Develop and nurture a professional relationship with the client(s)

• Quality outbound calls to specific prospects on behalf of clients with a view to identifying or creating new business opportunities (this is all Business to Business) and arranging meetings between our clients and the prospect to discuss the opportunity in more detail. Working from our best in class database and data.

• High end qualification enabling our client to better prepare for and manage the meeting with the prospect

• Accurate information input & organised management of database, facilitating structured targeting & pipeline management.

• All project related administration

• Assisting with the preparation of and attending review meetings with the client (once ready)

• Ongoing knowledge development of Construction & Building Services industry and subsequent supply chains to enable better performance.

• Ongoing development of telephone sales and other business development related skills.

Growth & Development

We put a huge emphasis into the ongoing growth & development of our employees as we understand that a) it’s a huge factor in attracting & retaining the right caliber of individuals, which is a priority b) the only way we can continue to move forward and achieve our goals as a business is if the individuals that work for us are continually growing & developing.

Personal Skills & Qualities

Results is very much a people business where we believe we can train anybody to a high standard providing they are of the right character and therefore it is character that will always be the overriding thing we look for.

Key Qualities Required:

-Desire to succeed

• Show a genuine hunger & commitment to be the best they can be at their job and / or show a real want to develop & progress in their career

o Self-motivated - someone who is naturally driven by their own aspirations to succeed so that we can invest in them & facilitate their development

o Work ethic - somebody who behaves and works in a way that is conducive to achieving their goals

-Speed of Learning & Information Retention

• Ability to take on board new information quickly, understand it & re-present it clearly

• Able to learn & follow processes

-Verbal Communication & Listening Skills

• Ability to engage in & hold a conversation succinctly whilst demonstrating clarity & confidence

-Written communication

• Demonstrable good English language skills, i.e.; grammar, punctuation and the ability to re-present information in their words

-Discipline, Organisation skills & Time Management

• Ability to manage their day effectively & efficiently, doing the right things at the right times

-Rapport / Integration

• Build rapport quickly & professionally with prospects & clients over the phone

• Willingness and confidence to integrate & bond with the internal team

-Confidence

• Naturally confident whilst remaining humble

-Initiative & Decision Making

• Willing & able to think for themselves & act accordingly

-Responsibility

• Takes pride & ownership for their work & responsibilities

-Feedback

• Open to feedback and willing to implement

-Mentality

• Consistent, naturally positive outlook who can see the learning positives in every situation.

• Proactive nature

• Development focused

• Desire to push themselves out of their comfort zones

-Reliable

• Being present and being here on time is a must

Up to £18,000

Monday-Friday 8.50-5.30 (hour for lunch)

Northampton

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