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Customer Support Coordinator - Wellingborough

My client are a leading provider and manufacturer of doors and windows to the trade, working with many leading systems. Due to their continued growth and success with previous apprentices, they are now looking to recruit an apprentice Customer Support Coordinator.

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Job purpose

My client are a leading provider and manufacturer of doors and windows to the trade, working with many leading systems. Due to their continued growth and success with previous apprentices, they are now looking to recruit an apprentice Customer Support Coordinator.

They will be responsible for mintaining and developing close relationships with customers and a knowledge of their requirements with a view to meeting their needs. Assist customers with all enquiries about products & services. Liaise with other departments to resolve customer issues/queries. To surpass customer expectations on quality and service levels.

Duties will include:

- Receive and process customers stock orders accurately and by agreed deadlines

- Conduct feasibility checks on all orders to ensure they can be processed and that no important information is missing or any errors and rectify where necessary

- Providing support for order processing team

- Liaise with the accounts department and order processors for pro-forma orders

- Ensure where customer sign off is required before order processing, that these are followed up and closed promptly and professionally

Support customers with inbound enquiries, requests and escalations

- Update & Inform customers on orders lead-time

- Receive customer enquiries managing the process from initial contact to call resolution

- Acknowledge, Investigate and address complaints, professionally and according to set processes and values

- Ensure ODR’s (Order Deficiency Return) issues are informed to customers and updated regularly

- Processing credits & returns

- Support customers with advice on warranty enquiries

- Ensure all company procedures are followed at all times

- Conduct Inbound & outbound calls to customers aiming in a pro-active and efficient manner

- Achieve team KPI’s and personal targets as set by the Customer Services Manager

This is not an exhaustive list and will be subject to any other duties or responsibilities as required by the demands of the business and appropriate to the grade and level of this role.

Hours: Monday - Friday 8:30am - 5:30pm

Salary: £175 per week

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