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Customer Service Apprentice - Kettering

My client grows and supplies soft landscaping and green roofing materials for the UK gardening and landscaping industry. Their products include lawn turf, topsoil, wild flower matting and sedum matting differentiated into a portfolio of brands that meet our customers complex and varied needs. Due to their continued growth and success, they are now looking for a Customer Service apprentice to join their close knit team and provide support throughout the business.

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Job purpose

My client grows and supplies soft landscaping and green roofing materials for the UK gardening and landscaping industry. Their products include lawn turf, topsoil, wild flower matting and sedum matting differentiated into a portfolio of brands that meet our customers complex and varied needs. Due to their continued growth and success, they are now looking for a Customer Service apprentice to join their close knit team and provide support throughout the business.

MAIN PURPOSE OF JOB

To generate, receive and accurately process customer orders and deal with customer complaints with professionalism and in a timely fashion.

MAIN TASKS

To ensure that all dealings with past, present or future customers are professional and courteous at all times.

Actively promote Harrowden Turf and its associated products considering how to convert sales and build a good customer relationship.

Process customer orders by phone, email or face to face in an accurate and timely manner.

Process card, cash and cheque payments, ensuring policies and procedures regarding data security are adhered to.

Utilise best customer service skills to resolve any customer queries or complaints and where necessary escalate complaints to Management in a timely fashion.

Proactively communicate with other team members to ensure the smooth running of the business.

Adhere to Health and Safety Policies being proactive in alerting Management of any possible issues. Always working in a way to promote a safe and friendly working environment.

Actively partake in staff training and development days to enable the business to evolve and adapt to the needs of our customers.

Embrace new systems or procedures when required.

Ensure good timekeeping and time management. Being aware of colleagues’ workloads and offering help and support if needed.

Hours: Monday - Friday 8:30am - 5pm

Salary: £220 - £250 per week

Benefits: 20 days holiday + bank holidays

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