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Infrastructure Technician
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This course is ideal for those in a role providing Technical IT support to internal and external customers.

This includes systems support and rectifying issues to maintain the organisations productivity. Job roles relevant for this course include help desk technician, first or second line support, IT infrastructure technician and network support. Apprentices enrolling onto this course will typically have completed an IT course at level 2 standard.

Infrastructure technician courses

Starting Off provides two locations for training, Northampton and Kettering. These training centres are both within easy access to public transport.

Level 3 Infrastructure Technician Apprenticeship Standard

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An Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their jobs. On programme learning for this apprenticeship includes the following modules:

  • Networking
  • Mobile and Operating Systems
  • Cloud Services
  • Coding and Logic
  • Business Processes

The course takes approximately 15 months and delivery is through weekly ½ day release to the Starting Off training Academy, online resources, the visual learning environment and practical workshops culminating in an end point assessment. A trainer will visit the workplace every 4-6 weeks for coaching and monitoring meetings. The apprentice will need to spend 20% off the job training.

Working with you on Functional Skills

All Apprenticeships require learners to demonstrate a minimum level of Maths & English, however learners may be exempt from these with relevant GCSE grades. Don’t worry if you need to work with us on this as we’ll get you through them as part of your training.

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