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Customer service
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A qualification designed for people who are communicating with customers on a regular basis, by telephone or face to face.

Areas covered include, developing working relationships with customers, solving customer's problems, improving service to customers and telephone techniques

Customer service courses

Starting Off provides two locations for training, Northampton and Kettering. These training centres are both within easy access to public transport.

Level 2 Customer Service Practitioner

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This qualification will introduce you to and provide you with the skill and techniques to deliver a great customer experience for the product or service that your employer provides.

You will build confidence and strong communication skills, while building an understanding of the lifecycle of a customer. Great customer service is at the heart of every successful business.

  • Knowing your customers
  • Understanding the organisation
  • Meeting regulations and legislation
  • Systems and resources
  • Your role and responsibilities
  • Customer experience
  • Product and service knowledge

Working with you on Functional Skills

All Apprenticeships require learners to demonstrate a minimum level of Maths & English, however learners may be exempt from these with relevant GCSE grades. Don’t worry if you need to work with us on this as we’ll get you through them as part of your training.

Training

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  • Customer Service Apprentice - Daventry

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  • IT Support Apprentice / Helpdesk - Northampton

    My client, founded in February 1998 are an Occupational Health Provider who exists to keep people in work safe and well. Due to the expansion of the ...

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  • Accounts/Commercial Administrator - Round Spinney

    Founded in 1995, my client are a specialist in supplying spare parts to various industries for power generation. Due to their continued growth coupled...

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  • Customer Advisor Apprenticeship - Corby

    This is a fantastic opportunity to work for a global brand that specialise in Domestics and General Appliance sales and manufacture. Based in the th...

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  • Administration Apprentice - Raunds

    This role is perfect for a recent school or college leaver wanting to kick start their career with an Apprenticeship centered on Administration suppo...

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  • Marketing Executive Apprentice - Wellingborough

    My client are looking for an apprentice to provide marketing and administrative support to the Sales and Marketing manager and assist managing the sho...

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  • Apprentice Practice Administrator - Greens Norton/Weedon

    My client are busy doctors surgery located in Greens Norton. Due to their continued growth, they are eager to take on an apprentice practice manager w...

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  • Apprentice Sales Administrator - Corby

    This is a fantastic opportunity for ambitious, confident recent school or college leaver who is looking for an Apprenticeship in a busy technical sale...

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  • Customer Support Coordinator - Wellingborough

    My client are a leading provider and manufacturer of doors and windows to the trade, working with many leading systems. Due to their continued growth ...

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  • Administration Support Apprentice - Kettering

    This is a fantastic opportunity for someone who wants a role within a supportive and friendly team. This varied and challenging role is a great career...

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  • Business Administration Apprentice - Brixworth

    My client are a dynamic, modern, multi-discipline construction consultancy. Working as part of a small team, the successful apprentice will provide ad...

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  • Infrastructure Technician Apprentice

    My clients is an affordable, accessible and available production tracking system utilising cloud technology that puts end users in control of their pr...

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  • Customer Service Apprentice

    My client are a Northampton-based business offering platform-based business services. They are exporting UK services to other countries digitally. An ...

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  • Sales & Marketing Apprentice

    Set up in 1979, the client has grown over the past 4 decades to become one of the UK’s largest manufacturers of energy efficient and low maintenance...

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    No matter where you are on the career ladder, we can guarantee to give you that step up.