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Areas covered include, developing working relationships with customers, solving customer's problems, improving service to customers and telephone techniques
Starting Off delivers blended training opportunities with the option of fully remote learning and can be accessed by anyone across the UK. We have a training centre in Northampton than can be utilised by learners if required.
This qualification will introduce you to and provide you with the skill and techniques to deliver a great customer experience for the product or service that your employer provides.
You will build confidence and strong communication skills, while building an understanding of the lifecycle of a customer. Great customer service is at the heart of every successful business.
All Apprenticeships require learners to demonstrate a minimum level of Maths & English, however learners may be exempt from these with relevant GCSE grades. Don’t worry if you need to work with us on this as we’ll get you through them as part of your training.