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Customer service
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A qualification designed for people who are communicating with customers on a regular basis, by telephone or face to face.

Areas covered include, developing working relationships with customers, solving customer's problems, improving service to customers and telephone techniques

You can start this qualification with no experience at Level 2, learners wishing to start this qualification with A levels would often start at Level 3.

Customer service courses

Starting Off provides two locations for training, Northampton and Kettering. These training centres are both within easy access to public transport.

Level 2 Customer Service Practitioner

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This qualification will introduce you to and provide you with the skill and techniques to deliver a great customer experience for the product or service that your employer provides.

You will build confidence and strong communication skills, while building an understanding of the lifecycle of a customer. Great customer service is at the heart of every successful business.

  • Knowing your customers
  • Understanding the organisation
  • Meeting regulations and legislation
  • Systems and resources
  • Your role and responsibilities
  • Customer experience
  • Product and service knowledge

Working with you on Functional Skills

All Apprenticeships require learners to demonstrate a minimum level of Maths & English, however learners may be exempt from these with relevant GCSE grades. Don’t worry if you need to work with us on this as we’ll get you through them as part of your training.

Training

  • Health and Safety & Compliance Administrator

    Our client was formed in 1994, specialising in the erection and testing of overhead cranes and structures. Crane manufacturing and kit building is wel...

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  • Installation Administrator

    Our client was formed in 1994, specialising in the erection and testing of overhead cranes and structures. Crane manufacturing and kit building is wel...

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  • 3D Modeller

    Our client was formed in 1994, specialising in the erection and testing of overhead cranes and structures. Crane manufacturing and kit building is wel...

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  • IT Support Trainee

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  • Internal Sales Administrator Apprentice

    Established in 1984, my client takes pride in having over 30 years of experience in British Manufacturing. They design and manufacture their own brand...

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  • Administration, Sales and Marketing Assistant

    Established in 2008, my client is a specialist supplier of commercial refrigeration who provides expert advice and after-sales service for the food, d...

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  • Business Administration Apprentice

    Starting Off are recruiting for a busy and friendly doctor’s surgery in Northamptonshire. Based in a small team, duties will be spread over receptio...

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  • Trainee Accounts Apprentice

    The client provides a personalised service to local business owners and individuals. Apart from the more general accountancy services we can also assi...

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  • Reception Administrator Apprentice

    Starting Off are recruiting for a busy and friendly doctor’s surgery in Northamptonshire. Based in a small team, duties will be spread over receptio...

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  • Receptionist/Administrator

    My client are a doctor’s surgery that are part of a collective group of 6 surgeries. Due to their continued growth, they are now looking for a hardw...

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  • Central Services Administrator (Compliance) Apprenticeship

    The Wigley Group is a leading property, development and construction company based in the Midlands. The Group own an extensive portfolio of commerc...

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  • Central Services Administrator (Communications) Apprenticeship

    The Wigley Group is a leading property, development and construction company based in the Midlands. The Group own an extensive portfolio of commercia...

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  • Quality Control Technician

    My client is a world leading fragrance house, who are home to some of the world’s leading perfumers. They focus all of their creativity, innovation ...

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  • Admin Apprentice

    This is a fantastic Apprenticeship opportunity for a recent school or college leaver who is looking to kick-start their career within the NHS sector.

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  • Sales Administrator

    We are looking to recruit a full-time Sales Office Administrator based at our offices in a favourable working environment in Kettering. This is a fan...

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  • Administration Apprentice

    Our client is a direct mailing house service partnered with TNT, Royalmail, Securedmail and many other organisations. They provide services such as en...

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  • Sales administrator

    We are looking to recruit a full-time Sales Office Administrator based at our offices in a favourable working environment in Kettering.

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  • Operations/Customer Service Support Trainee

    Established in 1982, this well-known company provides nationwide delivery solutions and has become one of the leading brands in the country. The compa...

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  • Recruitment Resourcer Apprentice

    Established in 2011, my client is one of the leading recruitment agencies in Northamptonshire that specialise in commercial, industrial and engineerin...

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  • Administration Receptionist

    My client are a Northamptonshire-based chartered accountancy firm, who work closely with many small businesses nationwide. Due to their continued grow...

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  • Stores Administration Apprentice

    Founded in 1969, this client is the most accomplished on-shore helicopter company in Europe and remains within the same private ownership of its found...

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  • Business Administration Apprentice

    Established in 1947, this company are the number one choice for domestic coal delivery, domestic heating fuels, firewood logs and smokeless fuels. Wit...

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  • Digital Marketing Apprentice

    Established more than a decade ago, my client are a successful Northamptonshire-based Digital Marketers and Website Design company who have worked wit...

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  • Recruitment Resourcer Apprentice

    My client formed in 2007 is an independent specialist Recruitment Company within the Charity, Housing, Education and Wider Non-Profit sector. Due to...

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  • Sign Maker Administrator Apprentice

    This is a fantastic opportunity for a proactive individual interested in design to join a small family-run business as an apprentice. Our client, is a...

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  • Technical Operative

    My client are a leading manufacturer and supplier of aluminum, plastiol and trespa insulated panels, cladding panels, pressed metal, louvres and brack...

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  • Operations Administration Apprentice

    Established over 20 years ago, my client is a leading developer and manufacturer of various infection control products, predominantly supplying the he...

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  • Customer Service Representative

    My client are a leading UK distributor and manufacturer of engine filtration technology components, serving the commercial vehicle, rail, automotive, ...

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  • Marketing Apprentice

    The company provides a nationwide administration and marketing service that supports schools in managing and increasing their out-of-school-hours lett...

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  • IT Support Apprentice

    Starting Off are working with this expanding mutli-academy trust to recruit an IT apprentice for the Daventry site. The apprentice will be part of the...

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  • Reception Administrator Apprentice

    The client has the equipment and expertise to repair and maintain all vehicles. Their emphasis is on transparency and professionalism. They pride them...

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  • Digital Marketer Apprentice

    Established in 2009 using proven business systems to help others find online success and since then have helped multiple companies conquer the online ...

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  • Business Administration Apprentice

    Starting Off are recruiting for a busy and friendly doctor’s surgery in Northamptonshire. Based in a small team, duties will be spread over receptio...

    Read more
  • Data Entry Apprentice

    Established in 2000, the client hold comprehensive stocks at the Northampton premises, supplying an extensive range of products on a nation-wide basis...

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  • Sales Administration Apprentice

    Established in 2000, the client hold comprehensive stocks at the Northampton premises, supplying an extensive range of products on a nation-wide basis...

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  • Member Services Administrator

    My client are a non-profit organisation that operate as a financial services provider for the Communications Industry and the Department of Work and P...

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  • Trainee Administration Apprentice

    My client is one of the UK’s leading companies in the Mechanical & Electrical Building Services sector. They provide high-quality design, supply, in...

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  • Accounts Assistant

    This is a fantastic opportunity for someone looking to start their career within a professional and busy office environment. The company provide accou...

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  • Sales Administrator

    The client seeks a motor trade Sales Administrator to join their admin team where all new and used vehicles for both Vauxhall Retail and Fleet Departm...

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  • Customer Service Apprentice

    This local organisation are a well-established business that work in the automotive sector. They have rapidly expanded over the last decade and now em...

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  • IT Support Apprentice

    This is an amazing opportunity to take your first steps towards a rewarding career in a continuously evolving technological world. As an IT Apprentic...

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  • Business Administration Apprentice

    Established in 1875, my client is a prestigious British Brand renowned for their luxury leather good products which range from small items such as wal...

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  • Customer Service Apprentice

    The apprentice will be required to work with a high level of customer service and be flexible in their approach to their role. The company place great...

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  • Sales & Marketing Apprentice

    Set up in 1979, the client has grown over the past 4 decades to become one of the UK’s largest manufacturers of energy efficient and low maintenance...

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  • Digital Services Apprentice

    My client is a large public organisation based in Northampton Town Centre. A position has become available for a hard-working and technical candidat...

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  • Fleet and Compliance Assistant

    This well-established family logistics organisation is looking for a motivated and conscientious individual to join the team. It is a fantastic opport...

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  • Apprentice Customer Advisor

    The apprentice will handle customer enquiries via incoming and outgoing telephone calls and book service visits whilst identifying and ordering spare ...

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