Employer

Finding and training your future stars
Customer service
Image description here

A qualification designed for people who are communicating with customers on a regular basis, by telephone or face to face.

Areas covered include, developing working relationships with customers, solving customer's problems, improving service to customers and telephone techniques

Customer service courses

Starting Off provides two locations for training, Northampton and Kettering. These training centres are both within easy access to public transport.

Level 2 Customer Service Practitioner

Register interest

This qualification will introduce you to and provide you with the skill and techniques to deliver a great customer experience for the product or service that your employer provides.

You will build confidence and strong communication skills, while building an understanding of the lifecycle of a customer. Great customer service is at the heart of every successful business.

  • Knowing your customers
  • Understanding the organisation
  • Meeting regulations and legislation
  • Systems and resources
  • Your role and responsibilities
  • Customer experience
  • Product and service knowledge

Working with you on Functional Skills

All Apprenticeships require learners to demonstrate a minimum level of Maths & English, however learners may be exempt from these with relevant GCSE grades. Don’t worry if you need to work with us on this as we’ll get you through them as part of your training.

Training

  • Customer Service Apprentice

    My client are a Northampton-based business offering platform-based business services. They are exporting UK services to other countries digitally. An ...

    Read more
  • Trainee Workshop Engineer

    This is a fantastic opportunity for a trainee keen to start their career within a technical support role. The company is a UK leading provider of har...

    Read more
  • Customer Service/ Admin apprentice

    This business have been established in Daventry for 30 years and specialise in the manufacture and assembly of tubes, fabrications and pipes. Typicall...

    Read more
  • Trainee Commercial Estate Agent

    Main purpose of the role: • To help to facilitate the smooth and efficient running of the office • To accompany clients to property viewings

    Read more
  • Digital Marketing Apprentice

    My client are a reputable multi-service B2B marketing agency operating throughout the UK as well as internationally. They predominantly work alongside...

    Read more
  • Apprentice Aftersales Advisor

    This well-established car dealership offers three leading brands in the automotive industry. Based in Peterborough, this is a fantastic opportunity fo...

    Read more
  • Quotations Administrator Apprenticeship

    Based in Rushden, the client was established in 1940 as a specialist distributor of American manufactured components. This business has been developed...

    Read more
  • Sales Administrator

    We are looking to recruit a full-time Sales Office Administrator based at our offices in a favourable working environment in Kettering. This is a fan...

    Read more
  • Accounts Assistant

    This is a fantastic opportunity for someone looking to start their career within a professional and busy office environment. The company provide accou...

    Read more
  • Sales Administrator

    The client seeks a motor trade Sales Administrator to join their admin team where all new and used vehicles for both Vauxhall Retail and Fleet Departm...

    Read more
  • Customer Service Apprentice

    The apprentice will be required to work with a high level of customer service and be flexible in their approach to their role. The company place great...

    Read more
  • Sales & Marketing Apprentice

    Set up in 1979, the client has grown over the past 4 decades to become one of the UK’s largest manufacturers of energy efficient and low maintenance...

    Read more
  • Fleet and Compliance Assistant

    This well-established family logistics organisation is looking for a motivated and conscientious individual to join the team. It is a fantastic opport...

    Read more
  • Apprentice Customer Advisor

    The apprentice will handle customer enquiries via incoming and outgoing telephone calls and book service visits whilst identifying and ordering spare ...

    Read more
  • Register

    No matter where you are on the career ladder, we can guarantee to give you that step up.