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Customer service
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A qualification designed for people who are communicating with customers on a regular basis, by telephone or face to face.

Areas covered include, developing working relationships with customers, solving customer's problems, improving service to customers and telephone techniques

You can start this qualification with no experience at Level 2, learners wishing to start this qualification with A levels would often start at Level 3.

Customer service courses

Starting Off provides two locations for training, Northampton and Kettering. These training centres are both within easy access to public transport.

Level 2 Customer Service Practitioner

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This qualification will introduce you to and provide you with the skill and techniques to deliver a great customer experience for the product or service that your employer provides.

You will build confidence and strong communication skills, while building an understanding of the lifecycle of a customer. Great customer service is at the heart of every successful business.

  • Knowing your customers
  • Understanding the organisation
  • Meeting regulations and legislation
  • Systems and resources
  • Your role and responsibilities
  • Customer experience
  • Product and service knowledge

Working with you on Functional Skills

All Apprenticeships require learners to demonstrate a minimum level of Maths & English, however learners may be exempt from these with relevant GCSE grades. Don’t worry if you need to work with us on this as we’ll get you through them as part of your training.

Training

  • Business Administration Apprentice

    This independent local estate agent specialises in residential letting management and sales of residential property. As a local Northampton estate age...

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  • Apprentice Accounts Assistant

    My client established in January 2014 is an accounting practice that provides advice to businesses to help them with tax planning, managing their cash...

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  • Business Administrator

    Formed in 1981 and based in the beautiful countryside of Pitsford, their continuous growth has come from gaining a reputation for high ethical standar...

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  • Warehouse Operative

    My client are a leading manufacturer and supplier of aluminum, plastiol and trespa insulated panels, cladding panels, pressed metal, louvres and brack...

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  • Apprentice Customer Advisor

    The apprentice will handle customer enquiries via incoming and outgoing telephone calls and book service visits whilst identifying and ordering spare ...

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  • Business Administration Apprentice

    My client are a leading manufacturer and supplier of aluminum, plastiol and trespa insulated panels, cladding panels, pressed metal, louvres and brack...

    Read more
  • Assembly Operative

    Established in 1984, my client take pride in having over 30 years of experience in British Manufacturing. They design and manufacture their own brand ...

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  • Accounts Manager

    Our client are the UK’s leading intermediary for B2B energy sales, and their staff and innovation have enabled them to successfully grow their busin...

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  • Data Processor / Analyst Apprentice

    This local organisation are a well-established business that work in the automotive sector. They have rapidly expanded over the last decade and now em...

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  • Accounts Apprentice

    Established in 2009, my client are a regional investment and development specialist who primarily invest in residential houses, office buildings and w...

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  • Office Administrator Apprentice

    My client are one of the leading independent lift companies in UK with manufacturing partnerships with leading European Manufacturers, Lifestyle Lifts...

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  • Business Support Administrator

    My client are a US originating company specializing in the design and manufacturing of bicycles and accessories. Established in 1974 they now operate ...

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  • Insurance Administration Assistant

    Established in 2002, my client are an insurance firm who specialise in the therapy sector, covering a wide range of sectors from acupressure to beauty...

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  • Operations/Customer Service Support Trainee

    Established in 1982, this well-known company provides nationwide delivery solutions and has become one of the leading brands in the country. The compa...

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  • Sales Leasing Specialist Apprenticeship

    All vehicles are supplied from a national network of main dealers from the largest and most reputable dealer groups such as Inchcape, Vertu, Arnold Cl...

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  • Apprentice Website Developer

    Established in 1998, my client are a well-established website development and internet marketing company specialising in Website Design, Search Engine...

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  • Apprentice Practice Administrator

    Our clients are two long-established rural dispensing practices which merged in April 2010 to form Greens Norton and Weedon Medical Practice. The prac...

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  • Business Administration Apprentice

    Established in 2004, my client are a laser manufacturing company that produce laser cutters for a broad range of clients, from schools and universitie...

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  • Project Sales Coordinator

    My client are one of Europe’s leading manufacturers and suppliers of furniture and design solutions to the Education and Public Sector market. Due t...

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  • Business Admin Support Apprentice

    My client formed in 2007 are an independent specialist Recruitment Company within the Charity, Housing, Education and Wider Non-Profit sector. Due t...

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  • Recruitment Administrator

    My client formed in 2007 are an independent specialist Recruitment Company who offer a straight forward, genuinely consultative recruitment service to...

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  • Project Administration Apprentice

    Established in 2003, my client are a specialist lift consultants, working with a broad range of clients from hospitals to hotels. They offer a complet...

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  • Customer Service Trainee

    Established in 1982, this well-known company provides delivery solutions and has become one of the leading brands in the country. Over the years the...

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  • Operations Support Trainee

    Established in 1982, this well-known company provides delivery solutions and has become one of the leading brands in the country. Over the years the...

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  • Trainee Data Processor Apprentice

    Our client is a family run business who are a direct mailing house service partnered with TNT, Royalmail, Securedmail and many other organisations. Th...

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    No matter where you are on the career ladder, we can guarantee to give you that step up.