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Areas covered include, developing working relationships with customers, solving customer's problems, improving service to customers and telephone techniques
You can start this qualification with no experience at Level 2, learners wishing to start this qualification with A levels would often start at Level 3.
Starting Off provides two locations for training, Northampton and Kettering. These training centres are both within easy access to public transport.
This qualification will introduce you to and provide you with the skill and techniques to deliver a great customer experience for the product or service that your employer provides.
You will build confidence and strong communication skills, while building an understanding of the lifecycle of a customer. Great customer service is at the heart of every successful business.
This qualification is designed for people who are communicating with customers on a regular basis, by telephone or face-to-face. The course is approximately 15 months.
There will be a series of observations in the workplace and an opportunity to attend our training centre to develop knowledge. Apprentices complete six mandatory units plus a variety of optional units applicable to their job role and development. The job role must cover these aspects.
Optional units include:
Gather, analyse and interpret customer feedback, resolve customer complaints, monitor the quality of customer service interactions, use service partnerships to deliver customer service and many more.
We deliver a series of workshops as follows:
All Apprenticeships require learners to demonstrate a minimum level of Maths & English, however learners may be exempt from these with relevant GCSE grades. Don’t worry if you need to work with us on this as we’ll get you through them as part of your training.