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Customer Service Apprentice

My client are a long-established and reputable courier company in the UK specialising in both UK
and International delivery services. The Northampton branch are looking for a dynamic and
enthusiastic individual to join the rapidly expanding branch to take on the role of Customer
Services agent.
The successful applicant will be based in the office overseeing the smooth running of the business.
Your day to day duties will include answering telephone calls from our customers and responding
to emails, booking collections, track and trace and quotations.

Apply now

Job purpose

Daily duties include :

• Answering telephone calls

• Responding to clients via emails, text and phone

• Booking collections

• Liaising with delivery drivers and warehouse personnel

• Ensuring every visitor is correctly filling out the track and trace

• Data entry

• Becoming knowledgeable with the company’s database and systems

• Preparing quotations for deliveries

Customer satisfaction is key to the companies success and this must be paramount when responding to and

resolving any inquiries.

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