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Customer Service Apprentice

My client, based in Round Spinney, are a reputable Express Couriers who’s mission is simply to supply fast and reliable same day couriers. Due to their continued growth, they are now looking for a keen apprentice to join their team.

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Job purpose

My client, based in Round Spinney, are a reputable Express Couriers who's mission is simply to supply fast and reliable same day couriers. They provide both time critical same day and pre-scheduled dedicated deliveries right across the UK and Europe. Due to their continued growth and success, they are now looking for an enthusiastic individual to join their team.

Duties include, (but are not limited to):

• Creating schedules and routes for jobs

• Liaise and co-ordinate with internal and external customers, ensuring a high level of customer service is maintained.

• Liaising with drivers on the phone to receive up to date information on the routes and collections

• Receiving and processing bookings

• Load planning and routing for a large fleet of vehicles

• Prioritising vehicle type to match the appropriate job

• Reporting problems and dealing with any issues / queries that may arise

• Ensuring paperwork is actioned and completed promptly and accurately.

• Data entry of key information relevant to the jobs

• Maintaining the standards and discipline of the drivers (Working times, Appearance and uniform, vehicle cleanliness and damage, etc)

• Update the management team of any potential issues

• Being on call to any potential customers/clients

• Organising sub-contractors on a bespoke system, when necessary

Hours: Monday - Friday 9am - 5pm

Salary: TBC

Holiday: 20 days + Bank Holidays

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