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Customer Service Apprentice

Starting Off are currently recruiting for a Customer Service Apprentice to join a busy Doctors Surgery located in Towcester. They are looking for a reliable and hardworking apprentice to join their close-knit team where they will provide administrative support to ensure the smooth running of the practice.

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Job purpose

Starting Off are currently recruiting for a Customer Service Apprentice to join a busy Doctors Surgery located in Towcester. They are looking for a reliable and hardworking apprentice to join their close-knit team where they will provide administrative support to ensure the smooth running of the practice. The successful candidate will be required to offer general assistance to the practice team and project a friendly and positive image to patients and visitors.

Daily duties include (but are not limited to):

• Opening up/locking-up of practice premises and maintaining security in accordance with Practice protocols

• Maintaining and monitoring the practice appointments system

• Book appointments for clinical staff in accordance with Practice Policy

• Take telephone and face to face requests for appointments and deal in a calm, courteous and helpful manner.

• Processing and distributing incoming (and outgoing) mail

• Taking messages and passing on information

• Filing and retrieving paperwork

• Processing repeat prescriptions in accordance with practice guidelines

• Computer data entry/data allocation and collation/ clinical coding; processing and recording information in accordance with practice procedures

• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

• Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning

• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Hours: Monday - Friday 37.5 per week, between 8am and 6pm

Salary: TBC

Benefits: 20 days holiday + bank holidays

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