Training Courses

Training completed under an Apprenticeship Framework will incorporate Key Skills and Technical Certificate training.

This training is available to anyone aged between 16-24, regardless of whether they got a job through Starting Off.

Our training is funded by the Learning and Skills Council.  We would be pleased to refer you to them for any other types of vocational training.

 

The Apprenticeship in Business & Administration (level 2)

A practical qualification that covers all the basic tasks and equipment associated with the modern office including working relationships, telephone techniques, using contemporary office equipment and word processing.

The Advanced Apprenticeship in Business & Administration (level 3)

A business qualification that covers all the main areas for a modern working environment in more depth and more responsibility than the level 2. The level 3 also starts to look at basic supervisory duties such as monitoring and planning work for more junior staff.

The Apprenticeship in Customer Service (level 2)

A qualification designed for young people who are communicating with customers on a regular basis, by telephone or face to face. Areas covered include, developing working relationships with customers, solving customer’s problems, improving service to customers and telephone techniques.

The Advanced Apprenticeship in Customer Service (level 3)

A practical qualification for experienced young people who are responsible for making their own decisions. The course involves planning, implementing and evaluating a customer service improvement project as well as covering similar topics as level , but in more depth.

The Apprenticeship in Information Technology (ITQ) (level 2)

A practical qualification for young staff who are working with computer technology on a daily basis including production of documents, spreadsheets and databases.

The Advanced Apprenticeship in Information Technology (ITQ) (level 3)

Aimed at a heavy IT user, this practical qualification for young staff who are working with computer technology on a daily basis including IT maintenance for users, IT security for users, internet & intranets and presentation software.

The Accounting Apprenticeships (AAT levels 2, 3 & 4)

A professional industry recognised qualification at foundation, intermediate and technician levels for young accounts staff. The courses cover accounts based tasks ranging from basic day to day accounts at foundation level to complex accounting and supervisory tasks at technician level.

The Starting Off Junior Administration Diploma

To achieve this diploma trainees have to complete the following:
Intermediate level coursework on Microsoft Word, Access and Excel and pass the OCR examinations at either basic or intermediate level in Text Production and Word Processing or C.L.A.I.T.

Learners must also receive training on how to use a photocopier, fax machine and franking machine and attend the following courses: Terrific Telephone Techniques and Equality & Diversity in the Workplace.

The Office Academy.

Starting Off's pre-work office skills course is specially designed to provide young people with the skills they will need in the work place. 

The course includes;

Keyboarding
Word Processing - Using Word to lay out letters, memos and other office documents
Spreadsheets - Using Excel to produce reports, graphs and calculations
Database - Using Access to input client data and produce reports

Use of Office Equipment (fax machine, photocopier and franking machine)
Telephone Techniques
Personal Presentation and Communication Skills
Equal Opportunities
How to Win at Interview


The Office Academy has an excellent success rate giving trainees a head start for many junior administration positions and Starting Off's jobs pay a minimum of £135 per week
You attend between 16 and 30 hours per week depending on your needs and you will get a £40 per week grant + travelling expenses whilst training.

We also offer OCR (formerly RSA), courses in:
Text Processing
Word Processing
Audio Transcription
Legal Text Processing
C.L.A.I.T.
Coming Soon! - Book Keeping

Our training is delivered on a one to one basis allowing you to develop at your own speed. The training is funded by the Learning & Skills Council so it won't cost you a penny (provided you are aged between 16-24). We can also offer you a training programme even if you find your own job.

 

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